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Delivery policy

The services are digital: when access is activated and where to find the documents.

What we deliver

All GenieUs services are digital: access to the learning platform, the dictionary and live online courses. No physical products are delivered and there are no shipping costs.

When access is activated

  • Card payment (NETOPIA): immediately after the payment is confirmed, usually within seconds.
  • Bank transfer: once the payment reaches our account and we confirm it, usually on the same working day.
  • Orders covered by credits: immediately.

For companies, the purchased access passes appear in the client account under "Learner access", where they are assigned to each learner. Lesson access starts on the learner's start date; dictionary access starts on the day it is assigned. The learner receives the login details by email.

Documents

The proforma invoice appears in the account right after the order is placed. The tax invoice is issued electronically after payment, appears in the account under "Orders and invoices" and is sent by email.

Access problems

If access does not appear within one working day of payment, write to [email protected] or call +40749.033.891. We usually solve it the same day.